Your Privacy

Applying for a home loan usually involves providing the lender with a lot of personal and sensitive information about your financial situation. To do our job and find the most suitable home loan for you, we must have access to this information. We do understand that this is information and take measures to ensure that your details are kept private and only used for the purpose they were provided.

We have tried to restrict the collection of information online to the minimum required by the Mortgage Consultants. We keep this information in secure databases behind firewalls to make sure that no unauthorised access can be made to your information.Staff within RightLoan are only provided access to this information on a need to know basis and we do not keep printed details of your inquiry as part of our standard operational procedures.

Who Else Receives Your Details
Once you become a member of the site and enter the initial financial details online, you will be contacted by a RightLoan Consultant.

If you decide to proceed with a full application to the lender of your choice, your application and supporting documentation will be provided to the selected lender. In turn they may need to provide some of these details to other parties nominated by the lender as part of the loan approval process. The parties who may receive some of the information relating to your application may include:

  • The RightLoan Consultants
  • Loan Application Processing Officers (The 'RightLoan' Team)
  • Representatives of the chosen lender or lenders
  • Property Valuation Consultants - if a property valuation is required
  • A Mortgage Insurer - if the mortgage needs to be insured

Each of these parties will be able to provide you with their privacy policy.

We will however release applicant details if the law or the interests of law enforcement require it. Other than this exception, we will not release applicant details to any third parties unrelated to the processing of your loan application.

How The Information Is Used RightLoan only uses the information provided for the purposes of prequalifying you for a loan and then, with your permission, applying to the lender of your choice. RightLoan will not sell your details to any party and will only provide the minimum information necessary to the other parties in order to assess and complete your loan application.

Contact us
You can contact RightLoan to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

If you have any concerns about your information being kept by RightLoan we can "de-identify" your applicant details on request. However this is only possible if you have not yet requested us to begin the loan approval process with a nominated lender.

If you have any questions regarding our privacy policy or handling of information, please contact us at:

privacyofficer@rightloan.com.au